About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.​

At TEKsystems, you’ll get more than just a job. You’ll get everything you need to build an exciting, rewarding career. Your future has never looked so bright. Comprehensive training through our mentorship and training programmes, you’ll receive all the tools you need—and feel empowered to succeed. You’ll have the opportunity to develop new skills, build on your strengths and grow your career.

The role of Client Services Account Manager is a business growth role; you will be in the constant pursuit of high-quality searches, ensuring these searches are delivered on and delivering exceptional service to our clients. In this role you will identify and win agreements with new clients, build stakeholder relationships to secure high value exclusive and retained business. Your high-quality business development will be supported by our Talent team ensuring that you have the bandwidth to continue to focus on winning new business. In this role you will:

Metrics and measures of performance

• Customer meetings
• High value opportunities secured
• Spread
• NPS score

What you do every day is key. How you do it is even more important. We have high expectations when it comes to the behaviours that our Account Managers need to demonstrate to be truly successful in their role at TEKsystems.

Pro-actively secure high value business opportunities

• Focus on business development activities both within existing and new clients
• Work to ensure we are solving customer problems by providing a world class service
• Understand the needs of customers and be able to respond effectively with a plan of how to meet these
• Identify opportunities to increase customer spend with TEKsystems through pro-active networking
• Negotiate pricing with customers with the goal of increasing both average deal size and gross customer spread
• Identify new business opportunities - including new markets, growth areas, trends, customers, products and services

Pipeline business to ensure consistent high spread

• Leverage existing networks to generate new opportunities
• Generate leads and cold call prospective customers
• Build, nurture and developing relationships with key customer accounts
• Attend face-to-face meetings with clients
• Provide specialist advice on the Permanent products and/or services offered by TEKsystems
• Record and leverage Client relationships in Connected

Ensure service to high value projects

• Partner with your leader to ensure that your client demand is met with resource from our Talent teams
• When our Talent teams are at capacity you will work independently to secure the best talent for your clients
• Provide end to end oversight of HVB projects ensuring we surpass client expectations

People management and development

• Work with the Talent team to ensure that you are sharing your market knowledge and upskilling the designated recruiters
• Share knowledge and best practice around candidate generation, candidate process control and new business development
• Provide mentoring and 1-2-1 support of a Recruiter should the business demand dictate the need to have a recruiter aligned to you