Company Overview

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients.  As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.

Role Outline

Within Allegis Group, The Field Support Group (FSG) is responsible for the on and offboarding of employees and contractors. As soon as the candidate has been placed at our client, the FSG team will take over the contractor lifecycle such as on/off-boarding, including compliance and contract management, payroll and acting as a single point of contact for any (HR) administrative queries and providing an excellent customer experience.

As Business Support Associates (BSA) you will be responsible for independently managing your own contractor base.

Behaviours:

• Natural Team Player
• Acts with self-confidence, decisiveness and integrity at all times
• Confidential and diplomatic
• Resilient/Composed
• Seeks Growth and Self-improvement
• Customer Focused - Helpful and willing to support at all times
• Able to build effective working relationships
• Initiative and Drive – Goal Orientated and Results driven
• Personally Accountable, Self-Reliant and Self-aware
• Problem Solver
• Flexible

Required Skills:

• English (Full Professional Proficiency)
• Dutch (Professional Working Proficiency - Reading)
• Working knowledge of Microsoft packages
• Able to manage high workloads with ability to organize and prioritize
• Able to work under pressure and still maintain a high level of accuracy and attention to detail
• High level of communication
• Able to understand and communicate complex information
• Able to present complex information to a variety of audiences
• Understanding of the principle for providing excellent customer service

Preferred Skills

• Knowledge of HR processes (specifically around temporary agency workers and the ABU CLA)
• Previous exposure to a Customer and/or Sales Support environment
• Knowledge of legislation affecting the recruitment and HR industry
• 2nd European language (verbal and written)
• Previous experience with Sale Force and/or Oracle

Core Responsibilities

• Customer Service

  • Delivers an excellent customer experience to both internal stakeholders and external customers
  • Acts as a point of contact for all HR administration, Contract and Payroll related queries and seeks solutions, escalating where appropriate
  • Develops strong relationships with peers in other departments to support the strategic aims of the business.
  • Partners with sales consultants to support the objectives of the team and office.
  • Supports office Leadership by performing a diverse range of administrative and operational functions
  • General office management

   

  Systems and Process Understanding

  • Accountable for the contractor and Employee on-boarding process; including the issuing of contract agreements and solving contract queries
  • Is able to Identify and extract key information from the internal technologies to support the strategic aims of the business
  • Executes the internal risk management process to ensure operational efficiency and eliminate risk to the business
  • Maintain and update employee and contractor records in our internal systems, ensuring data accuracy and integrity.

   

  Risk Management / Quality assurance/ Business guardianship

  • A subject matter expert on contractor on-boarding requirements, set by Allegis Group, our clients and legislation. In particular the ABU CLA and NEN qualification
  • Understands and applies legislation affecting the business and contractors, managing change in line with legislation
  • Understands right to work requirements and restrictions, applying working knowledge applicable contractors
  • Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
  • Complete ad hoc projects and duties as requested by supervisor.