An individual who leads by example through their behaviours and professional approach to work. Inspiring team members to drive for results to maximise the impact of cash flow into the business. Is seen as the point of contact for the team, to coach and mentor, whilst being sought as an expert on the system, process and vision of the function.

• 1 + years of working within a management/team lead position
• Strong knowledge of Excel required
• Previous experience of working within a credit control/billings would be advantageous

Behaviours
• Impeccable communication – written and oral
• Demonstrable problem solving skills – eagerness to work through complexity and uncertainty
• Adaptable – ready and willing to move the business forwards through change
• Fair, open and honest demeanor
• Strong work ethic
• Results driven

Skills
• Proven coach, trainer and team builder
• Ability to evaluate and balance workload of others, both teams and individuals
• Effective time management
• Superb organisation skills

Team Management and Development

• Accountable for the coaching and management of Business Operations Associates, whose primary function is cash collection and the management of accounts receivable
• Accountable for the professional development of individuals in the Business Operations Associate role
• Responsible for delivering business communications, through the provision of timely feedback and weekly/quarterly performance evaluations
• Set goals and objectives for the Business Operations Associates to align with the business and drive quarterly team targets
• Accountable for the delivery of all training required to direct reports
• Supports and participates in designing, implementing and enforcing policies and procedures, as well as streamlining effective standard operating procedures across multiple regions and brands
• Recruit new talent as required through interviewing and selection of candidates
• Builds a team of highly proficient Business Operations Associates to be subject matter experts for your business area
  
  Business Acumen & reporting
• Oversee and ensure operational compliance to policies and procedures, and identify best practice operating processes
• Responsible for process improvement, the development and implementation of new processes and project delivery
• Understand the wider impact on the business when making decisions
• Knowledgeable in key systems and processes in order to drive results across the team
• Hold regular business information team meetings to obtain up to date information on client account operations
• Assist in the forecasting and budgeting processes
• Analysis to include but not limited to status of accounts, recovery report, high risk, resource to client account category ratio, headcount reporting, unbilled reporting, cash items and project reporting
  
  Customer Focus & Technical Capability
• Responsible for the provision of the highest level of customer service to all Business Operations stakeholders
• including our prized external customers
• Be knowledgeable of key systems and processes in order to assist the business in accomplishing company goals.
• Escalation point and support liaison for customers
• Be proactive in solving complex client requirements
• Primary contact and account manager for a selection of our clients (our portfolio includes a multitude of FTSE 100 companies and global businesses)
• Develop and nurture strong partnerships with leaders within the organisation, be their point of escalation when issues arise