Allegis Group is the fourth largest staffing company in the world and consists of several specialist operating companies. We have over 23,000 employees, located within 400 offices globally. Our experience and expertise allow us to build strong relationships with clients who value our involvement in solving their challenges.

Allegis Group EMEA consists of five brands across three Operating Companies: Aerotek, Allegis Global Solutions, Aston Carter, Major Lindsay & Africa, and TEKsystems which enable us to offer a broad selection of staffing and services solutions. We aim to drive a multiple brand strategy to grow our market share and become the staffing and services company others aspire to be. EMEA is the fastest-growing region within the Group.

Across all our brands, we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding service levels, and creating career opportunities for our people that contribute to our overall success.

Front Office Technology

The Front Office Technology Teams primary duty is to support the region (through technology) to achieve its revenue goals. The team does this by innovating on behalf of our sales customers; through process efficiencies; identifying trends and adjusting our approach; managing third-party relationships, and by showing the business what good looks like and what is possible. Our Information Services teams are responsible for all core enterprise technologies such as Outlook, allowing the Front Office Technology Team to focus on revenue growth activities.

Skills, Knowledge and Abilities

• Natural team player
• Customer-focused, helpful and willing to support at all times
• Microsoft Office skills (Word, PowerPoint, Excel)
• Passionate about using and manipulating data to solve business challenges
• Strong communication skills
• Ability to work under pressure, manage high workloads whilst maintaining the ability to organise and prioritise
• Flexible style to accommodate shifting business priorities
• Excellent attention to detail and accuracy
• Build relationships and provide ongoing coaching to individual users and the Professional Development team for core suppliers
• Problem-solving and root cause identification skills
• Have in-depth knowledge of the Recruitment industry, services and products, along with their application.
• Strong problem solving and analytical skills
• Strong decision-making ability

Personal Attributes and Other Requirements

• Ability to build/maintain relationships at all levels
• Flexible and adaptable; able to work in ambiguous situations
• Creative approach to solving business challenges.
• Positive influence on those around you
• Open to feedback
• Takes responsibility and is accountable for own performance

The Front Office Technology team are responsible for driving and overseeing the success and adoption of our market-leading technology stack. Our goal is to understand business problems fully, work with internal and external partners to identify best fit solutions, which will maximize the user or customer experience. As a Technology Support Analyst, you will impact the sales business, customers and candidates that we place, through technology. The role will involve:

• Supporting strategic initiatives, projects and implementations delivered by the Front Office Technology team.
• Take an active role in partnering and managing third-party supplier relationships across Europe. This will include negotiating commercials, identifying training needs and provisioning of accounts.
• Troubleshooting issues and problems across those technologies which Front Office Technology manage.
• Support the build and maintenance of activity dashboards, along with activity trends analysis.
• Support and manage ad-hoc projects.
• Proactively streamline and automate existing processes and act as the first point of contact for core workstreams.

Facing off to the sales business, back office, product, operations and 3rd parties, this would be the perfect opportunity for someone who has an active interest in customer success/services, project management and technology to develop their career. The role is ideally positioned for a successful candidate to establish a wide network of relationships, to develop a broad and balanced skillset, and is an excellent opportunity to get insights into several career paths that are available within the organization.